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Where did You purchase it?
I just got one (I love my steamer, so I just plan to use this when I ain't got time to use it, which lately has been a lot because of the girls), but sunshyne of hairlicious, said hers broke (still waiting on her post to tell what happened). But before that she gave rave reviews, so now I am scared. I hope somebody else chimes in.
I have this one but haven't used it yet. I was actually thinking about washing my hair tonight and testing it out. I got mine from Brendita's Bodyworks. Brendita is awesome! She has these on sale because the manufacturer has changed the packaging somehow and she is getting rid of her old inventory. They are priced at $17 and she includes one oz bottles of different conditioners, a hot oil treatment, and plastic caps. Here is the link Phat Head Hair Therapy Cordless Conditioning Heat Cap