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I notice that stylists seem to have issues rinsing out relaxer and neutralizing the nape area well. Make sure that she's lifting your head from the rim of the basin thingy, and really getting that area. Leftover relaxer can cause serious breakage, so that may be one reason why your nape isn't progressing.
Another may be that you're just not caring for the area well...when you apply conditioner, make sure you're putting enough back there. Same with moisturizers and oils.
When you style your hair, make sure to choose styles and hair tools that won't put tension on your nape.
And when you tie your scarf at night, don't go too tight or leave the knot in one place too long.
I'd also recommend getting some castor oil to rub on the area. I actually think that's one of the easiest ways to improve the nape and edges...just put some castor oil every night before bed.
hth, and welcome to LHCF!