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I don't know which phone you have but most phones need the actual phone cd rom installed on to your computer; because of the different file types on phones and computer, they aren't actual compatable; it's the job of the phone-specific cd-rom to convert the images, file, etc. to make them compatable with your computer. But if you have a more high-tech phone, like a Pocket PC or a Blackberry, your pictures should already be Jpeg ready and just plug it up and go! That's what I know...but I can't help you further than that.