Overreacting at hair salon - how to apologize?

[blkbeauty]

Friday, I went to the hair salon to straighten my hair. I only go between 6-8 weeks and have notice an increase in my hair growth. Infact, I started a thread a month ago puzzled on the recent growth as prior to January 08 and the start at being natural late 2004 I've basically have gained minimum length. http://www.longhaircareforum.com/showthread.php?t=248813

At any rate, my beautician took her time, washing, deep conditioning, detangling, blowdrying, flatironing and curling my hair. But before she started curling, she picked up a pair of scissors and started cutting without my permission. Ofcourse, I went off! Since January when I started going to her she has never trimmed my hair. She said, I had some split ends and it is best to cut them. I took an attitude and let her continue. When she was done curling my hair. I told her my hair looked short and she said, "no, look I only cut off alittle, I tightly curled your hair because it is humid today"

At any event, I signed my receipt without a smile and left. I was very disappointed.

When I got home, I called everyone on how disappointed I was with my hair. Then Saturday (another humid day) I went out, and my curls fell some. I noticed that my hair was actually longer than what I thought and she was right, she only trimmed I guess what was needed. My hair feels bouncy, soft and I love the length. My hair style still looks like new.

My question is how do I apologize by my rude behavior? Should I wait until I go back in 6-8 weeks. Should I call her and say, hey I am sorry thanks for looking out for the health of my hair? Should I apologize at all?

 

[winnettag]

I'm glad you wound up liking it! I would say wait until your next visit and let her know she was right and that you liked it, but in the future don't trim it without asking you first.

 

[Ms Lala]

It sounds like you have a nice stylist. I personally would call as soon as I could and apologize. I think it is very big of you to apologize.

 

[Jhuidah]

It depends on your relationship with her. Is she a friend who is also your hairdresser? Then I'd call right away and apologize. Something like "Girl, you know how serious sistahs are about their hair...it wasn't till I got home that I could tell what a great job you did," for example.

If she's your stylist but you don't really check for her friendship like that, I'd wait until my next appointment and apologize then. "I don't know what my problem was--my hair looked great the last time you did it!" for example.

I think maybe sometimes we expect the worst, and that brings out the worst in us. But either way I would definitely say something conciliatory, either now or later.

 

[BeetleBug]

You should call her and say," I really liked what you did with my hair and I'm sorry for my overreaction." " I hope this will not affect my future visits with you."

 

[Golden]

I think you should call.

 

[Makenzie]

I think the fair thing to do would be to call her up now. You were quick to let her know of your displeasure, be quick with your apology. Plus you don't want her to stew over a situation like this and let it chip away at her confidence or harden her attitute about you.

 

[*C00KIE*]

I think you should call now and apologize for next time you go you won't feel as uncomfortable, but do let her know that next time just tell you first before chopping away

 

[NewYorkgyrl]

You should call her and say," I really liked what you did with my hair and I'm sorry for my overreaction." " I hope this will not affect my future visits with you."

Well stated. I agree with this. You should call her now. Don't wait because she will remember you as the rude woman when you step into her salon again....and then may seriously chop your hair then.

 

[MissLawyerLady]

I think the fair thing to do would be to call her up now. You were quick to let her know of your displeasure, be quick with your apology. Plus you don't want her to stew over a situation like this and let it chip away at her confidence or harden her attitute about you.

I think you should call now and apologize for next time you go you won't feel as uncomfortable, but do let her know that next time just tell you first before chopping away

ITA w/ these.

 

[Neith]

I would apologize, but I would also firmly let her know NEVER to cut my hair without asking again.

 

[Hair Iam]

Do call and apologize ..good hairdressers are so hard to find ..don't let her feel bad for trying to help.

 

[KEWLKAT103]

Call asap. There's no time like the present

On here we always hear about stylist doing people wrong, but I'm sure those stylists have stories of their own about rude or wishy washy clients.
People wanting them to perform miracles or just plain rude folks.
I think it's great you noticed your rudeness and are willing to own up to it!

 

[ShiShiPooPoo]

I would definitely call her and apologize. This will also open some good dialogue about your hair and your goals. I think she will understand much better next time.

I admire you for humbling yourself to apologize. Oftentimes we are too hard on stylists and it makes us overreact because we know the damage they can do. There are some styists who are actually good and know what they are doing.

 

[JustKiya]

I would apologize, but I would also firmly let her know NEVER to cut my hair without asking again.

Precisely. I would call and apologize for snapping at her, but I would make it very clear that it was most inappropriate on her part to just pick up a pair of scissors and start snipping - that ain't cool, ain't cool at all, esp. since she has NEVER trimmed your hair before, and I assume you have never asked her to trim, either - cuz it could have ended up very differently.

 

[Ivonnovi]

Me?, I'd go there and appologize in person. Just as the "bad reaction" was done.

BUT I'd try calling the owner to ensure the 'tician was there, and that the owner knew my intent.

 

[Ms. Plain Jane]

I'm glad you wound up liking it! I would say wait until your next visit and let her know she was right and that you liked it, but in the future don't trim it without asking you first.

I agree. Just because your style came out nicely doesn't mean she wasn't wrong for picking up and using those scissors without permission.

 

[alwayzalady22]

i would apologize asap too. 6-8 weeks w/o an apology is a long time to stew, and i'd fear she'd take her anger/disappointment with you out on your hair the next time.

and even if you do apologize asap, i think that's still a real risk you're taking by sitting back in her chair again. but hopefully she's not a spiteful, vengeful person and will let it go after you apologize w/o seeking revenge

you are better than me for saying something to her. i dunno why after all this time at lhcf, i'm still lightweight scared to speak up about trims and while i've paid for it in the past, i know hair grows back and i would just rather not get back in said scissor-happy stylist's chair in the future... but that's just me, good for you for saying something!

good luck!

 

[sprungonhairboards]

I'm glad you wound up liking it! I would say wait until your next visit and let her know she was right and that you liked it, but in the future don't trim it without asking you first.

I agree.

You said you paid with a smile, I'm she's not sweating it as much as you are, thats frequently our self imposed punishment. You must not have 'went off' on her too bad if you continued to sit there and let her keep cutting. If I would have 'went off' she would have dropped them scissors immediately. If I would have 'went off' I'd have to send flowers

 

[*Muffin*]

Your reaction was only normal. I know that I've had my hair cut really, really short at least twice in my life from people supposedly "trimming" my hair. You were just trying to protect your lengths. She probably should have asked you before she trimmed your hair. Most stylists don't bother to ask because they feel they know what's best. Fortunately you ran into a good one who actually cares about your hair and what your trying to accomplish. Just go back to her and apologize for your behavior. I'm sure that she'll understand. She's probably experience salon freak-outs worse than that in her life.

 

[Lucky's Mom]

You need to call her immediatley.
I hope that you have already.

 

[blkbeauty]

Thanks ladies. So many good replies. I've decided that I am going to call her today and apologize. I think my behavior was probably a normal reaction, especially since I did not ask her to cut my hair and I was so excited to see the new length. However, I do like that she took her time and she has an interest in taking care of my hair.

When I do apologize, I am going to nicely tell her to just tap me and let me know when she thinks my hair need a trimming. The last thing I want to do is to burn bridges with this woman, especially jumping from salon to salon where beauticians are more concern with the style of your hair than health. This experience for sure made me more aware that I need to be clear and open with her about my goals.

Stay tune for updates!

 

[MissRissa]

i think you should call soon

 

[Supergirl]

I agree.

You said you paid with a smile, I'm she's not sweating it as much as you are, thats frequently our self imposed punishment. You must not have 'went off' on her too bad if you continued to sit there and let her keep cutting. If I would have 'went off' she would have dropped them scissors immediately. If I would have 'went off' I'd have to send flowers

Nah, I think she said she paid without a smile. I think you're right that the stylist probably isn't thinking about it as much as blk is. But I still think it speaks highly to blk's character that she's wanting to make things right.

Blk, you may also mention to her that you've had some not-so-great experiences in the past with stylist and scissors. (even if you haven't, saying it may help her to understand better)

 

[ladybug71]

Thanks ladies. So many good replies. I've decided that I am going to call her today and apologize.

Stay tune for updates!

I agree with this. Calling while its still fresh in your mind and hers will clear the air going forward. Good for you. I think it takes a lot to admit mistakes and be the bigger person. Good luck!

 

[Zenobia61]

I think you should call.

ITA...just K.I.S.S

 

[tbaby_8]

Apologize now because you would want the same treatment. Just let her know what you are trying to do and that you overreacted. Hey, we are all human and if she is cool, then she will understand.

 

[MekyakaKinkerbelle]

Glad that you are calling. Hopefully, she's not letting it fester. But the last thing you want is for her to be the type of person that DOES let it fester and you let her get in your hair again and she takes less of an interest in the health and upkeep of your hair.

I think it is always good to nurture the relationship of someone that can have good or bad effects on your mane.

 

[CurliDiva]

Friday, I went to the hair salon to straighten my hair. I only go between 6-8 weeks and have notice an increase in my hair growth. Infact, I started a thread a month ago puzzled on the recent growth as prior to January 08 and the start at being natural late 2004 I've basically have gained minimum length. http://www.longhaircareforum.com/showthread.php?t=248813

At any rate, my beautician took her time, washing, deep conditioning, detangling, blowdrying, flatironing and curling my hair. But before she started curling, she picked up a pair of scissors and started cutting without my permission. Ofcourse, I went off! Since January when I started going to her she has never trimmed my hair. She said, I had some split ends and it is best to cut them. I took an attitude and let her continue. When she was done curling my hair. I told her my hair looked short and she said, "no, look I only cut off alittle, I tightly curled your hair because it is humid today"

At any event, I signed my receipt without a smile and left. I was very disappointed.

When I got home, I called everyone on how disappointed I was with my hair. Then Saturday (another humid day) I went out, and my curls fell some. I noticed that my hair was actually longer than what I thought and she was right, she only trimmed I guess what was needed. My hair feels bouncy, soft and I love the length. My hair style still looks like new.

My question is how do I apologize by my rude behavior? Should I wait until I go back in 6-8 weeks. Should I call her and say, hey I am sorry thanks for looking out for the health of my hair? Should I apologize at all?

Hi Blkbeauty,

I'm not sure that you have anything to apologize for, UNLESS you behavior when you expressed your disappointment was over the top. She may have meant well, but cutting without your premission and clearly you BOTH were not comfortable with what she was doing and thus NOT professional IMO. What if you got home and realized that your hair was much short.....it would be too late.

Maybe at your next visit your you could explain your hair goals and why her actions - cutting without premission and not showing you how much was trimmed caused your concern.

 

[blkbeauty]

Nah, I think she said she paid without a smile. I think you're right that the stylist probably isn't thinking about it as much as blk is. But I still think it speaks highly to blk's character that she's wanting to make things right.

Blk, you may also mention to her that you've had some not-so-great experiences in the past with stylist and scissors. (even if you haven't, saying it may help her to understand better)

Exactly, I paid without a smile. I was so upset, until there was dead silence between us from the moment she started cutting until I left the shop. But she was very gentle with my hair and really took her time. She did not charge me for a deep conditioner nor the unintended trim. The next day, I realize that although she was looking out for the health of my hair I took an attitude, because she without my permission decided to trim, especially when I had a LONG history of bad salon experiences.