Komaza Care HAIR ANALYSIS Service - Rave!

[ronie]

^Thank you! I have the same experience! I don't know what I'd do without this thread lol

I would be lost without this thread too. I was waiting for the questionnaire in the mail until I read this thread. I just submitted it last night, so i am now awaiting my kit.

 

[Morganite]

Rozlewis Same here I ordered the analysis on Tuesday.. I dumped everything from the box on floor to see if I missed something.. Lol! But on the order form she stated it will come in a separate shipment

 

[Rozlewis]

Morganite, yes, same exact thing. it was written on the receipt "separate shipment". I guess we will have to see if we get it next week. Still not sure what to expect, envelope or box. Did you complete the questionnaire?

 

[Morganite]

Rozlewis... Yes I did// After I hit the purchase button I have so much anticipation building up.. I feel like I'm finally going to have a breakthrough with my hair

 

[sharifeh]

i got the products i ordered but i didn't get the analysis kit that was so anti climactic
i like sample of the shea butter lotion, it's so light!
ugh i really don't need to be falling in love with another product line

 

[ChemistryGirl]

My shipment was just the free Shea butter lotion too, lol.

I harvested my shed hairs today, so I'll be ready to send them in the second I get the kit. *taps foot and waits impatiently*

 

[MonaRae]

False alarm! It was my free sample not my kit.

 

[Onhergrind09]

FYI, for anyone sending in samples in sections, I've had to send in my 3 month follow-up samples 3 times so hopefully these tips can help you so that you don't go through the hassle I've been experiencing, now for the tips:
1) Don't secure the shed hair in foil, instead put them into plastic bags and label each section appropriately
2) Don't ball up the shed hair, leave it as stretched out as possible
3) Make sure you wash you hair with shampoo, I sent in some hair after co-washed with 613 and my hair was coated with product, so they weren't able to give me an accurate read
4) Send a follow-up email asking if they've received your sample after a reasonable time depending on the location you're mailing from

 

[LdyKamz]

Hmm, what questionnaire is this? Does it come through the post or online. I haven't got one

After I ordered I went back to check and see if my order had shipped. After I logged in I clicked on Personal Analysis and it said something like questions and questionaire. I clicked on questionaire and filled everything out. When I clicked on questions it was blank. Now, when I go there it says purchase and questions. I hadn't seen it mentioned in this thread. I only found it by clicking around.

 

[sharifeh]

so what do ya'll think of the olive moisture mask?

 

[Rozlewis]

I contacted Komaza and was told that my hair analysis packet was mailed out today. For those of you who ordered last Tuesday if you do not have your packet yet it should be in the mail soon.

 

[LdyKamz]

I contacted Komaza and was told that my hair analysis packet was mailed out today. For those of you who ordered last Tuesday if you do not have your packet yet it should be in the mail soon.

Was just coming in here to ask how long it takes to get it. I ordered on the 5th as well. Strange since the status of my order has been "shipped" since around last Thursday - although I never did get an email confirming that like some of the other ladies.

 

[Amarilles]

I don't think anyone is getting the email anymore. I sure didn't...I ordered on Thursday (more like 1AM Wednesday)

I feel stupid...didn't realize there was a free lotion when I ordered my analysis. I tried to go get it now but I'd have to pay $28 to ship to Canada No thanks!

 

[StarScream35]

Are they still not taking new hair analysis orders?

 

[faithVA]

StarScream35;18062267[/USER]]Are they still not taking new hair analysis orders?

They took new orders last week, sold out and then closed shop again. It is a very small window because of the number of people buying at once. I don't foresee them opening up again before the middle of next month.

 

[daviine]

I mailed my sample two weeks ago on 3/). I received an email this week telling me I would receive a call next week.

Edited to correct date

 

[Mleah]

I ordered my kit last week and haven't received the kit yet for analysis. I am in the same state and see no reason for this delay. I don't think folks were ready for the surge in business. I am trying to not be impatient.

 

[Amarilles]

Ah...turns out they don't ship internationally, I just got an email with the 3 PDFs attached. I'm not sure why the website reads "shipped" though, I'm thinking it may do this automatically whether the item is shipped or not, and this is why some of you ladies who live closer haven't seen the kit yet. Honestly I think they should just do away with mailing the kit altogether and email the thing.

By the way my instructions don't mention a 3-month follow-up so I guess they've done away with it indeed.

 

[faithVA]

I don't understand what's in this kit. The only thing I think I received was an envelope with the questionairre and two envelopes to return hair in. If the questionairre is online then I wonder whats in the kit? 2 envelopes?

 

[Amarilles]

faithVA Seems to be just the envelopes yes, which is silly. I'm sure we all rather use our own envelopes instead of waiting some weeks for them to arrive.

The instructions are:

Step 1: You will receive a questionnaire that can be downloaded and completed directly on komazahaircare.com.

Step 2: You will receive a self-addressed envelope. You will return your most recent hair shed from your brush or comb in the self-addressed envelope. It is crucial for the hair to be dry and clean. Wrap the hair in plastic wrap or a ziplock bag.

Step 3: Once we receive your hair sample we will send you an email confirming receipt. We will examine your hair under the microscope and go over your questionnaire. Within 7-10 business days we will contact you with our recommendations and results (including your microscopic images). Your results will be in your account at the time of your hair analysis.

Please do not pluck hair from your scalp. We can get a better look at your hair from your natural hair fall as it would be hair from different areas of your scalp after you wash your hair.

The other 2 PDFs are hair tips, and a sheet where one writes their name/information/best time to be reached.

 

[faithVA]

faithVA Seems to be just the envelopes yes, which is silly. I'm sure we all rather use our own envelopes instead of waiting some weeks for them to arrive.

The instructions are:


The other 2 PDFs are hair tips, and a sheet where one writes their name/information/best time to be reached.

Maybe someone can suggest this on the call. Maybe they can make it an option on the order to have prepaid envelopes sent. It would save everyone time. And the information can be read online.

If the questionairre wasn't online it would make sense but if its online then they can skip the envelope mailing. Maybe they are working up to this but haven't gotten it all worked out yet.

 

[Amarilles]

OHH the envelopes were prepaid? Ah...well, okay that makes a little more sense then. I'll write your suggestion down with the rest of my little Qs maybe we get them to implement an option indeed. It would save them a little cash too.

 

[faithVA]

OHH the envelopes were prepaid? Ah...well, okay that makes a little more sense then. I'll write your suggestion down with the rest of my little Qs maybe we get them to implement an option indeed. It would save them a little cash too.

Well sort of prepaid Its stamped and addressed to Komaza. I think most people would be willing to pay the postage vs. waiting the 10 days to get the envelopes.

 

[sharifeh]

i still didnt get my envelopes to mail my hair grrrrrrr im getting impatient

 

[MonaRae]

I have yet to received my kit too. I got my sample product tho. I guess they are controlling the work load.

 

[PeaceFlow]

I received an email yesterday saying they couldn't do prepaid for international packets, but they sent me instructions.

I do think they could have been sent much sooner, but I'm not in a hurry.

 

[Mleah]

I ordered this on 3/5 and received it today, 3/16/2013. Only one SASE. I will be adding stamps so it arrives expeditiously.

 

[ronie]

My package is here. But i just shampooed my hair and did not save any hair. My mid week wash is usually a cowash, so i have to wait until saturday when i shampoo again. I bought a new pair of shears from sallys. I do have a fromm vantage, purchased last june, that i only use to trim my air and for my BC. But i wanted something new to make sure i get this right.

 

[Rozlewis]

ronie, my packaged arrived on Saturday. I will have to wait until my next wash day which is next Saturday to gather my hair samples.

 

[LdyKamz]

Hmm everyone got theirs and I still haven't received mine. Hope I get it this week or I will be making a phone call.